【判断题】【消耗次数：1】
对企业来说，同一产品或服务不可能满足市场上所有客户的需要，而只能面向某一种主导型客户另加若干种非主导型客户。（ ）
①
正确
②
错误
参考答案：
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相关题目
【单选题】
普兰和诺顿认为：仅仅使客户满意并保留客户几乎不可能成为战略，收入增长需要的是特殊的客户价值主张，它包括
①
运营管理流程、客户管理流程、创新流程、法规与社会流程
②
总成本最低战略、产品领先战略、全面客户解决方案战略、系统锁定战略
③
人力资本准备度、信息资本准备度、组织资本准备度
④
改善成本结构、提高资产利用率、增加收入机会、提高客户价值
【单选题】
（）是指由于企业管理不善或对客户关系的错误认识，导致客户关系的背离或客户的流失而产生的危机。
①
渠道关系危机
②
渠道终端控制危机
③
渠道前端控制危机
④
渠道信用危机
【单选题】
依据企业对客户的不同反应，将客户分为如下几类（ ）。
①
VIP客户、主要客户、普通客户、小客户
②
一般客户、企业客户、渠道、分销商和代理商、内部客户
③
屈从型、关怀型、适应型、冷漠型
④
以上全不对
随机题目
【单选题】
No one thought that John’s suggestion was worth ____.?
①
?to consider ?
②
considering ?
③
to be considered ?
④
of consideration?
【单选题】
We must ____ that our customs and habits are different from theirs.
①
keep up with
②
bring forward
③
keep in mind
④
come true
【单选题】
20. Only when he had handed in his exam paper ____ he had made several mistakes.
①
he has realized
②
does he realize
③
has he realized
④
did he realize
【单选题】
People’s hearts ____ the children whose parents died in the accident.
①
went out for
②
went out with
③
went out to
④
went out of
【单选题】
A sudden idea ____ to him that he might try the new method.
①
occurred
②
happened
③
took place
④
took part
【单选题】
“Can I help you?” “Well, I’m afraid the box is too heavy for you, ____ thank you all the same.”
①
and
②
so
③
but
④
or
【单选题】
A guest arrived ____ I was doing my housework.
①
during
②
although
③
as though
④
while
【单选题】
—OK, $ 500, but that is my last offer. —____.?
①
Good idea! ?
②
What did you say??
③
Oh, its up to you. ?
④
OK. Its a deal.?