【多选题】【消耗次数：1】
顾客投诉意见的处理原则有哪些 ( ）
①
不能与顾客争执
②
尊重顾客的感
③
处理时间越早越好
④
准确把握顾客的真正意图
参考答案：
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相关题目
【单选题】
处理顾客抱怨的步骤有哪些（ ）
①
留住顾客：赔偿、口头道歉
②
以上选项全部正确
③
将顾客的意思重新组合整理
④
集中精力，耐心、仔细地倾听
⑤
通过询问的方式向顾客解释
⑥
重复顾客的意思，使其知道我们已经完全理解他的意思
【单选题】
下列哪些方法能让顾客回头并带来新顾客消费（ ）
①
以上选项全部正确
②
善于向顾客请求帮助
③
帮助顾客判断潜在的新顾客
④
让顾客信任你，让自己值得顾客推荐
⑤
向顾客描述你心目中的“理想顾客”是什么样的
随机题目
【单选题】
23. Mary is just ___________ before. She needs more exercises.
①
pale than
②
as pale as
【单选题】
12. That’s ______ joke I have ever heard.
①
the funniest
②
more funny
③
a funniest
④
funnier
【单选题】
3.We are living in an age where only a strong economy will ____.
①
value
②
cherish
③
count
④
have
【单选题】
31. He was very religious. He used to go to _____ church every Sunday.
①
the
②
a
③
/
④
one
【单选题】
3. She was so pleased that she felt like _______.
①
to find someone to talk
②
to find some to talk to
③
finding someone to talk
④
finding someone to talk to
【单选题】
1.The authors purpose of writing
①
To predict how children under the future educational system would feel
②
to tell us a story about Tommy and Maggie
③
to display the availability of the net courses
【单选题】
23. English has become _____ international language of business.
①
the
②
. a
③
/
④
. one
【单选题】
8.The girl was dancing about excitedly when suddenly she stood_______ and put on a horrified look.
①
silent
②
still
③
quiet
④
calm