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【单选题】
在顾客预期质量的影响因素中,( )属于可控因素。
【单选题】
企业在搞促销活动时赠送给顾客的礼品,作为( )。
【单选题】
营销是企业成功地关键因素,营销就是“满足顾客需求”的活动。( )
【判断题】
在顾客满意模型中,顾客满意处于模型的边缘,顾客期望、感知期望、感知质量、感知价值共同决定了顾客满意,顾客满意决定顾客抱怨和顾客忠诚。该说法:( )
【判断题】
促销的最终目标,是引起顾客注意,并将企业的正面信息有效地传递给顾客。
【单选题】
外部顾客按与企业的关系程度可分为:忠诚顾客、游离顾客、潜在顾客。( )
【单选题】
Mac’s close ____ to his brother made people mistake them for one another.
【单选题】
Neither he nor I am a musician, _____?
【单选题】
My father is so deaf that he has to use a hearing ____.
【单选题】
I understand ____ preparation that staff must put in under pressure to meet the deadline.
①
more than the enormous amount of
②
better than most the enormous number of
③
better than most the enormous amount of
④
fewer than the number of
【单选题】
When I got out of the car and walked about among them, ____ one old man who shook his head disapprovingly, they all began to cheer.
【单选题】
She resorted to ____ when she had no money to buy foods for her children.
【单选题】
Would you mind _____ your radio a little bit? I cant concentrate on my work.
【单选题】
The sight of the fruit salad made our daughter Kit’s
mouth ____.
【单选题】
____ me most was that the young boy who had lost
both arms in an accident could handle a pen with his
feet.
【单选题】
We saw so many ____ flowers when we climbed the mountain.